Quality Assured to ISO-9001. At The Heart Of Healthcare Technology Since 1975. NHS Supply Chain Partner. Free UK delivery web orders over £100 ex VAT. **Our office will be closed from 22 December until 2 January 2018.**

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About Us

Established in 1975, PMS (Instruments) Ltd specialise in Cardiovascular and diagnostic instrumentation. We are the main UK distributors for Meditech, A&D Medical, Hokanson, Atys, Omron, AliveCor, Erka and Medset. Our extensive product range includes 24 hour blood pressure monitors, waiting room and digital blood pressure monitors, manual sphygmomanometers, resting and Holter ECG monitors, spirometers, defibrillators, vascular instrumentation and pressure catheters.

We provide quality service to General Practitioners, Clinical Commissioning Groups, leading Pharmaceutical companies and NHS Trust Hospitals. We are also an official supplier to the NHS via the NHS Supply Chain. This includes not only supply but full installation, training and after sales product support where appropriate. We are certified to ISO9001 to repair and service the medical equipment we supply, offer in house after sales support and training and carry a wide range of spare parts and accessories.

We take customer and product feedback seriously which is why we use the independent review service Feefo. We are members of the Federation of Small Business.

Our Contact details are:
P.M.S (Instruments) Ltd
Waldeck House,
Waldeck Road,
Maidenhead,
Berkshire, SL6 8BR,
United Kingdom
Phone: 01628 773233
Fax: 01628 770562

Email: sales@pmsinstruments.co.uk
VAT Number GB228 2317 77
Company registration number 1225495 England

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. We reserve the right to impose a £45 minimum order charge for certain items not in stock.

When confirmation of an order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

FORMATION OF CONTRACT OF SALE

These terms of sale shall be deemed incorporated in all orders placed by customers. To constitute a contract an order must be accepted in writing by P.M.S. (Instruments) Limited (the Company), Waldeck House, Waldeck Road , MAIDENHEAD, Berkshire SL6 8BR. Unless the company agrees in writing to any additional terms or amendments proposed by the customer these terms shall constitute the entire contract of sale. The Company reserves the right to refuse any Order at any time.

Shipping And Handling


We do not charge delivery for web orders over £100 excluding VAT. Orders with a value of less than £100 (excluding VAT) will attract a delivery charge of £5.95 (excluding VAT).

Times quoted for delivery date from the Companies acceptance of the order are estimated figures only and are given in good faith. The Company accepts no responsibility or liability for delay and no delay shall entitle the customer to reject any delivery or to repudiate the Contract or claim damages or compensation.

The Company will make every reasonable effort to comply therewith, but shall not be responsible for failure to do so nor shall the customer have any right to cancel the contract on account thereof.

RISK AND TITLE TO GOODS

Risk of loss and responsibility for the equipment pass to the customer upon receipt of the equipment. Title to the goods shall not pass to the customer until payment is received by the Company, in full. In the case of business customers, before Title has passed and without prejudice to its other rights, the customer irrevocably authorises the Company and its servants and agents to enter upon the customer’s premises, where the goods are stored, for the purpose of repossessing them and subsequently re-selling them.

Delivery Schedule

If the item you order is in stock we will normally despatch your order in three working days. We deliver your order either by next working day UPS courier or Royal Mail Signed For.

This site is intended for UK use only. We can ship internationally but different shipping rates will apply.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, VAT at the current UK applicable rate at the time of ordering is added.

Credit Card Security

When the order is placed at our website, your credit card number is encrypted using 128 bit encryption and processed securely by our Payment Service Provider Sellerdeck Secure Payments. Card details are not held or retained by us in any way. We are compliant with PCI-DSS card security standard.

Guarantee

The Company takes all precautions to ensure the quality of materials and workmanship against faulty material and/or workmanship in accordance with all relevant manufacturer’s and supplier’s guarantees and warranties.

This warranty applies only to the first owner/user of the goods and is not transferable. The Company, under no circumstances, accepts responsibility for defects whatsoever arising from the misuse of any goods or arising out of situations outside the control of the Company.

This guarantee shall not apply to defects in any goods that have been altered by customers, misused or repaired by non- authorised persons. Subject to the above if, during the warranty period, the customer complains of a defect in the materials or workmanship, the Company shall bear the cost of materials needed and the labour used for the replacement or repair of the equipment.

Any repair or replacement of a product in no way extends the duration of the original warranty. The Company shall not be liable for any expenses arising from delay in replacing or repairing the equipment under this warranty or for any other losses or expenses incurred by the customer as a result of the defect. This warranty is on a back to base basis and does not cover carriage either to or from the Company’s premises.

All of our products are covered against manufacturing defects for a minimum of 12 months with the exception of batteries (3 months), cuffs (6 months) or other accessories.

This warranty does not cover periodic inspections, calibration or maintenance.

Unless equipment is installed by the Company or the Company’s authorised agent, this warranty does not cover equipment supplied by the Company which is improperly installed. Further, it does not cover equipment, which has been improperly used or has been damaged in accident or by neglect on the part of the customer or a third party.

This warranty is in lieu of all other warranties, expressed or implied, statutory or otherwise, which are excluded to the fullest extent permitted by law.

LIABILITY

If any equipment supplied by the Company shall prove defective as a result of defective materials or workmanship there shall be no liability attached to the Company other than for the repair or replacement of the defective items.

In no event shall the Company be liable either for damages or for any consequential loss howsoever arising. Full information will be supplied at the request of the customer regarding the manufacture and capabilities of the goods and no responsibility is accepted as to the suitability of any goods for a particular purpose once an order is accepted, except under the terms of the Company’s guarantee, so far as is allowed by law.

The Company will not be responsible and will not assume any liability for damage of any kind sustained either directly or indirectly by any person or through reliance or use of such information in whole or in part.

FORCE MAJEURE

All contracts are subject to the Companies right to cancel the same in whole or part or to delay deliveries at its option in the event of war, civil insurrection, riot, government regulations, shortage of materials, strikes, force majeure or any other causes whatsoever beyond its control which interfere with the performance of the contract and the Company shall not be held responsible for any inability to deliver or for delay in delivery caused by any such contingencies.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01628 773233 (International +44 1628 773233 or fax us on 01628 770562 or write to us at P.M.S (Instruments) Ltd, Waldeck House, Waldeck Road, Maidenhead, Berkshire, SL6 8BR

Privacy Policy

P.M.S (Instruments) Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Some of the cookies we use are to help us monitor how you and other visitors use the website. Often termed analytic cookies, these are used to make our site more effective, and are created by Google's Analytics system. None of the information used by Google can identify you as an individual and is shared anonymously. Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
d. Track the performance of our advertising so we can serve appropriate messages to our site visitors

Returns Policy

The Company does not operate a sale or return policy.

Where the Distance Selling Regulations apply the customer will have 7 days from date of receipt of goods to reject the equipment if not according to specification.

It is the customer’s responsibility to ensure reasonable care is taken of the goods and to return the goods are returned undamaged and in the original saleable condition to the Company where a refund will be issued within 30 days. The customer must contact the Company prior to returning any goods where a Goods Return Number will be issued.

The Company reserves the right to make any charges for expenses incurred, or to be incurred, as a result of cancellation. For example, transaction processing, carriage, restocking, re-dispatching charges, may be deducted from refunds due. All goods returned in these circumstances may be subject to a handling fee of 15% of the goods value or £20, whichever is the greater.

Unless such rejection notice is given to the Company in writing, the equipment is deemed to be accepted for payment in the normal manner. The right to cancel will not apply to goods made or configured to a customers specification to software which has been unsealed or installed or to products where there is a risk of cross infection.

RETURN OF THE EQUIPMENT

Unless otherwise directed by the Company when approving the return of the equipment for replacement or repair to obtain a refund of monies paid, the customer shall return the equipment in the original shipping containers or in strong containers surrounded by shock absorbing material. You are responsible for the cost of returning Goods to us.
The equipment will not be accepted unless it is returned in accordance with the Companies instructions or with the provisions of this clause. The customer must call for a Goods Returns Number prior to returning goods or with sufficient information to identify the customer.

Remittance Terms

All prices are quoted exclusive of carriage and VAT, unless otherwise indicated. Quotations are valid for 30 days and thereafter subject to change without notice.

Subject to credit being approved, payment shall be made strictly within 14 days from the date of invoice unless otherwise agreed in writing.
Otherwise payment must be received by the Company before delivery.

When deliveries are spread over a period, each consignment will be invoiced as dispatched and such invoice will be payable accordingly.

The Company reserves the right to charge interest on all overdue accounts at 5% above current HSBC Bank of England base rate. Failure to pay for any goods, or for any delivery or installment, shall entitle the Company to suspend further deliveries without prejudice to any other right the Company may have.

The Company reserves the right, where a customer fails to adhere strictly to the agreed credit terms or where the Company has reasonable doubts as to a customer’s financial standing, to suspend delivery without liability until payments or satisfactory security for payment has been provided.

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