Terms & Conditions

About Us

Established in 1975, PMS Instruments specialise in Cardiovascular and diagnostic instrumentation. We are UK main distributors for Meditech, A&D Medical, Hokanson, Atys, Tidi, AliveCor, Erka, and Seca. Our extensive product range includes 24 hour blood pressure monitors, waiting room and digital blood pressure monitors, manual sphygmomanometers, mobile, resting and Holter ECG monitors, spirometers and vascular instrumentation.

We provide quality service to General Practitioners, Integrated Care Boards, leading Pharmaceutical companies, NHS Trust Hospitals and the general public. We are also an official supplier to the NHS and an NHS Supply Chain partner.

We not only supply products but also offer full installation, training and after sales product support where appropriate. Our Quality Management System is certified to ISO9001 to repair and service the medical equipment we supply. We offer in house after sales support and training and carry a wide range of spare parts and accessories.

We take customer and product feedback seriously which is why we use the independent verified review service Feefo and are a Practice Index Approved Supplier. We are members of the Federation of Small Business and Good Business Charter.

Our Contact details are:

PMS (Instruments) Ltd
3A Oaklands Business Centre
Oaklands Park
RG41 2FD
United Kingdom
Phone: 01628 773233

Email: sales@pmsinstruments.co.uk
VAT Number GB228 2317 77
Company registration number 01225495 England
EORI Number GB228231777000

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit and debit cards including Visa, Mastercard and American Express. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. We reserve the right to impose a £45 minimum order charge for certain items not in stock.

When confirmation of an order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


These terms of sale shall be deemed incorporated in all orders placed by customers. To constitute a contract an order must be accepted in writing by P.M.S. (Instruments) Limited (the Company), 3A Oaklands Business Centre, Oaklands Park, Wokingham, Berkshire RG41 2FD. Unless the company agrees in writing to any additional terms or amendments proposed by the customer these terms shall constitute the entire contract of sale. The Company reserves the right to refuse any Order at any time.

Shipping And Handling

We do not charge delivery for web orders over £100 excluding VAT. Orders with a value of less than £100 (excluding VAT) will attract a delivery charge of £6.95 (excluding VAT). Our delivery partners are Royal Mail, Parcelforce and Fed Ex.

Times quoted for delivery date from the Companies acceptance of the order are estimated figures only and are given in good faith. The Company accepts no responsibility or liability for delay and no delay shall entitle the customer to reject any delivery or to repudiate the Contract or claim damages or compensation.

The Company will make every reasonable effort to comply therewith, but shall not be responsible for failure to do so nor shall the customer have any right to cancel the contract on account thereof.

Risk and title to goods

Risk of loss and responsibility for the equipment pass to the customer upon receipt of the equipment. Title to the goods shall not pass to the customer until payment is received by the Company in full. In the case of business customers, before Title has passed and without prejudice to its other rights, the customer irrevocably authorises the Company and its servants and agents to enter upon the customer’s premises, where the goods are stored, for the purpose of repossessing them and subsequently re-selling them.

Delivery Schedule

If the item you order is in stock and is ordered on Monday to Friday before midday we will normally despatch your order that day. We deliver your order either Royal Mail, Parcelforce or Fed Ex.

This site is primarily intended for UK use. We can ship internationally but different shipping rates will apply.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK VAT at the current UK applicable rate at the time of ordering is added.

Credit Card Security

Our website is secured by an SSL certificate. This site is PCI DSS validated as safe by SecurityMetrics. When you place an order via our website your credit or debit card number is encrypted and processed securely by our Payment Service Provider SellerdeckPay powered by ClearAccept or PayPal. Card details are not held or retained by us in any way.


The Company takes all precautions to ensure the quality of materials and workmanship against faulty material and/or workmanship in accordance with all relevant manufacturer’s and supplier’s guarantees and warranties.

This warranty applies only to the first owner/user of the goods and is not transferable. The Company, under no circumstances, accepts responsibility for defects whatsoever arising from the misuse of any goods or arising out of situations outside the control of the Company.

This guarantee shall not apply to defects in any goods that have been altered by customers, misused or repaired by non- authorised persons. Subject to the above if, during the warranty period, the customer complains of a defect in the materials or workmanship, the Company shall bear the cost of materials needed and the labour used for the replacement or repair of the equipment.

Any repair or replacement of a product in no way extends the duration of the original warranty. The Company shall not be liable for any expenses arising from delay in replacing or repairing the equipment under this warranty or for any other losses or expenses incurred by the customer as a result of the defect. This warranty is on a back to base basis and does not cover carriage either to or from the Company’s premises.

All of our products are covered against manufacturing defects for a minimum of 12 months with the exception of batteries (3 months), cuffs (6 months) or other accessories.

This warranty does not cover periodic inspections, calibration or maintenance.

Unless equipment is installed by the Company or the Company’s authorised agent, this warranty does not cover equipment supplied by the Company which is improperly installed. Further, it does not cover equipment, which has been improperly used or has been damaged in accident or by neglect on the part of the customer or a third party.

This warranty is in lieu of all other warranties, expressed or implied, statutory or otherwise, which are excluded to the fullest extent permitted by law.


If any equipment supplied by the Company shall prove defective as a result of defective materials or workmanship there shall be no liability attached to the Company other than for the repair or replacement of the defective items.

In no event shall the Company be liable either for damages or for any consequential loss howsoever arising. Full information will be supplied at the request of the customer regarding the manufacture and capabilities of the goods and no responsibility is accepted as to the suitability of any goods for a particular purpose once an order is accepted, except under the terms of the Company’s guarantee, so far as is allowed by law.

The Company will not be responsible and will not assume any liability for damage of any kind sustained either directly or indirectly by any person or through reliance or use of such information in whole or in part.

Force Majeure

All contracts are subject to the Companies right to cancel the same in whole or part or to delay deliveries at its option in the event of war, civil insurrection, riot, government regulations, shortage of materials, strikes, force majeure or any other causes whatsoever beyond its control which interfere with the performance of the contract and the Company shall not be held responsible for any inability to deliver or for delay in delivery caused by any such contingencies.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01628 773233 (International +44 1628 773233 or write to us at P.M.S (Instruments) Ltd, 3A Oaklands Business Centre, Oaklands Park, Wokingham, RG41 2FD

Privacy Policy

This Privacy Notice applies to information held about you and/or individuals connected to you by PMS Instruments as data controllers, as described below. It explains what information we collect about you and individuals who may be connected to you, how we'll use that information, who we'll share it with, the circumstances and when we'll share it, and what steps we'll take to make sure it stays private and secure.
It continues to apply even if your contract with us to supply products or services with us ends.
This Privacy Notice covers any products or services you have ordered with us.
Some of the links on our website may lead to non PMS Instruments websites with their own privacy notices, which may be different to this notice. You'll need to make sure you're happy with their privacy notices when using those other sites.
PMS Instruments acts as a data controller in respect of your personal data. This website is not intended for children and we do not knowingly collect data relating to children.

The address for PMS Instruments as set out in this notice is 3A Oaklands Business Centre, Oaklands Park, Wokingam, RG41 2FD.

What information we collect relating to you

We'll only collect your information and information relating to orders we process in line with relevant regulations and law. We may collect it from a range of sources and it may relate to any of our products or services you purchase, currently own or have purchased in the past. We may also collect information about you when you interact with us, e.g. visit our website or mobile channels, call us, or ask about any of our products and services.
We may also get some information from publicly available sources. The information we collect may include:
Information relating to you or which others provided to us on your behalf e.g.:

o contact details (e.g. address, email address, position in company, landline and mobile numbers);
o information concerning your identity
o user login and subscription data (e.g. website or mobile apps);

How we'll use your information.

We'll only use information on you where we have consent or we have another lawful reason for using it. These reasons include where we:

o need to pursue our legitimate interests;
o need to process the information to carry out an order you place with us;
o need to process the information to comply with a legal obligation;
o believe the use of information as described is in the public interest (e.g. for the purpose of preventing or detecting crime).
The reasons we use your information include:
o delivering our products and services;
o carrying out your instructions;
o managing our relationship with you, including (unless you tell us otherwise) telling you about other products and services we think may be relevant to you;
o preventing or detecting crime including fraud;
o undertaking product and service improvement;
o undertaking data analytics to better understand your circumstances and preferences so we can make sure we can provide you with the best advice and offer you a tailored service;
o protecting our legal rights and complying with our legal obligations;

How we make decisions about you

We may use automated systems to help us make decisions, (e.g. when you purchase products and services from us or visit our website.

Tracking or recording what you say or do

We may record details of your interactions with us to help keep you safe. We may record and keep track of conversations with us including phone calls, face-to-face meetings, letters, emails, live chats, remote support video chats and any other kinds of communication.

We may use these recordings to check your instructions to us, assess, analyse and improve our service and train our people.

We may also capture additional information about these interactions (e.g. telephone numbers that we are called from and information about devices or software that are used).

Compliance with laws and regulatory compliance obligations

We'll use your information to comply with laws and regulations that PMS Instruments are subject to and to share with the relevant authorities. We'll only do this on the basis that it's needed to comply with a legal obligation or it's in our legitimate interests and that of others.

Marketing and market research

We may use your information to provide information about PMS Instruments products and services, We may send marketing messages by post, email, telephone, text or secure messages.
If you or individuals connected to you wish to change how marketing messages are sent or wish to stop receiving these, please contact us.

Even if you tell us not to send marketing messages, we'll continue to use your contact details to provide important information, such as complying with our legal obligations.

We may use your information relating to your organisation for market research and to identify trends.

Who we might share information with

We may share your information with others where lawful to do so including where we or they:
o need to in order to provide you with products or services you've requested (e.g. fulfilling an order or service request);
o have a public or legal duty to do so
o need to in connection with regulatory reporting, litigation or asserting or defending legal rights and interests;
o have a legitimate business reason for doing so
o other companies and any sub-contractors, agents or service providers who work for us or provide services to us
o our card processing supplier(s) to carry out credit, fraud and risk checks, and process your payments;

How long we'll keep information

We'll normally keep your core customer data for a period of seven years from the end of our relationship with you. This enables us to comply with legal and regulatory requirements or use it where we need to for our legitimate purposes such as managing your account or dealing with product recalls that may arise.
We may need to retain information for a longer period where we need the information to comply with regulatory or legal requirements or where we may need it for our legitimate purposes (e.g. to help us respond to queries or complaints, responding to requests from regulators, etc).
If we don't need to retain information for this period of time, we may destroy, delete or anonymise it more promptly.

Transferring information overseas

Your information and information relating to individuals connected to your business may be transferred to and stored in locations outside the European Economic Area (EEA), including countries that may not have the same level of protection for personal information. When we do this, we'll ensure it has an appropriate level of protection and that the transfer is lawful.

Rights of individuals

Individuals have a number of rights in relation to the information that we hold about them. These rights include:
o the right to be informed
o the right of access
o the right to rectification if their information is inaccurate or incomplete
o the right to erasure of their information
o the right to restrict processing of their data
o the right to data portability
o the right to object
o the right not to be subject to automated decision making including profiling

Individuals also have a right to complain to the UK Information Commissioner's Office by visiting www.ico.org.uk, or to the data protection regulator in the country where they live or work.

Credit reference checks

We may perform credit and identity checks on you or your business or organisation with one or more credit reference agencies.
To do this, we'll supply your information to CRAs and they'll give us information about you.

Consequences of processing

If we, or a fraud prevention agency, have reason to believe there's a fraud risk, we may refuse to provide the services and credit you've requested.

How we keep information secure

We use a range of measures to keep information safe and secure which may include encryption and other forms of security. We require our staff and any third parties who carry out any work on our behalf to comply with appropriate compliance standards including obligations to protect any information and applying appropriate measures for the use and transfer of information.

How we process information about you

We'll use your information for purposes, including:
o To deliver our products and services and in order to perform our contract with you;
o To comply with our legal obligations, to perform our contract with you and because it's in our legitimate interest;
o To provide product and service improvement: to identify possible service and product improvements by analysing your information .The lawful basis for processing your information for this purpose is our legitimate interest. We do this to improve our products and services to best meet the need of our customers;
o To undertake data analytics and to provide tailored services: To identify relevant opportunities to promote products and services to existing or prospective customers by analysing your information.
o To undertake marketing: to provide you with information about PMS Instruments products and services, and also products and services from our partners and other relevant third parties. The lawful basis for this is our legitimate interest. We may need your consent to communicate by certain channels and we'll always make sure we get this where we need to. You can change your mind on how you receive marketing messages or choose to stop receiving them at any time. To make that change, contact us in the usual way.

Cookie Policy

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
How we use cookies
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Review of this document

We keep this Policy under regular review. This Policy was last reviewed in June 2024.

You can obtain further information on anything we've said in this Privacy Notice by contacting our Data Protection Officer by writing to P.M.S (Instruments) Ltd, 3A Oaklands Business Centre, Oaklands Park, Wokingham, RG41 2FD addressed 'for the attention of the DPO'.
Issued by PMS (Instruments) Ltd, 3A Oaklands Business Centre, Oaklands Park, Wokingham, RG41 2FD ©PMS (Instruments) Ltd 2020.

Returns Policy

The Company does not operate a sale or return policy.

Where the Consumer Contracts (Information, Cancellation and Additional Charges) 2013 SI 2013/3134 Rights Act regulations apply you will have 14 calendar days after the day on which you receive your goods (with the exception of any made to order items) to cancel your order. If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

It is the customer’s responsibility to ensure reasonable care is taken of the goods and to return the goods are returned undamaged, unopened and in the original saleable condition to the Company where a refund will be issued within 14 days. The customer must contact the Company prior to returning any goods where a Goods Return Number will be issued.

The Company reserves the right to make any charges for expenses incurred, or to be incurred, as a result of cancellation. For example, transaction processing, carriage, restocking, re-dispatching charges, may be deducted from refunds due. All goods returned in these circumstances may be subject to a handling fee of 25% of the goods invoice value or a minimum handling charge of £20, whichever is the greater.

Unless such rejection notice is given to the Company in writing, the equipment is deemed to be accepted for payment in the normal manner. The right to cancel will not apply to goods made or configured to a customers specification to software or to products which has been opened, unsealed or installed or to products where there is a risk of cross infection.

We reserve the right not to process your order if:

1) We have insufficient stock to deliver the goods you have ordered;
2) We do not deliver to your area; or
3) One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

Return of the equipment

Unless otherwise directed by the Company when approving the return of the equipment for replacement or repair to obtain a refund of monies paid, the customer shall return the equipment in the original shipping containers or in strong containers surrounded by shock absorbing material. You are responsible for the cost of returning Goods to us.
The equipment will not be accepted unless it is returned in accordance with the Companies instructions or with the provisions of this clause. The customer must call for a Goods Returns Number prior to returning goods or with sufficient information to identify the customer.

Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Remittance Terms

All prices are quoted exclusive of carriage and VAT, unless otherwise indicated. Quotations are valid for 30 days and thereafter subject to change without notice.

Subject to credit being approved, payment shall be made strictly within 14 days from the date of invoice unless otherwise agreed in writing.
Otherwise payment must be received by the Company before delivery.

When deliveries are spread over a period, each consignment will be invoiced as dispatched and such invoice will be payable accordingly.

The Company reserves the right to charge interest on all overdue accounts at 5% above current HSBC Bank of England base rate. Failure to pay for any goods, or for any delivery or installment, shall entitle the Company to suspend further deliveries without prejudice to any other right the Company may have.

The Company reserves the right, where a customer fails to adhere strictly to the agreed credit terms or where the Company has reasonable doubts as to a customer’s financial standing, to suspend delivery without liability until payments or satisfactory security for payment has been provided.

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